A Buy-Now-Pay-Later Plan You Never Opened: What to Do
An email, app notice or collector shows a pay-later plan in your name for a purchase you never made. Who to contact, what not to pay and how to clear it up.
Social engineering scams
What did they
ask you to do?
Start with the request, not the name of the scam. Find the warning signs in a situation you recognize.
Browse every scam typeA familiar situation / Bank impersonation
Your bank says to move money to a ‘safe account’. Stop at the transfer.
The caller may know your name, your bank and part of your account history. None of that makes their destination account safe.
Read the bank-call guideThe situation files
Practical guides5 min
A Letter Says You Need a Certified Copy of Your Deed. Do You?
An official-looking letter offers your deed copy for $90 or more. What these mailers are, what your county really charges and what to do if you already paid.
Door-to-Door Energy Rep Saw Your Bill, and Your Supplier Changed
An energy salesperson asked to see your bill, and a supplier you never chose is now on it. How to switch back, get charges removed and file a complaint.
The 'Card Services' Call About a Lower Rate: If You Already Paid
A caller promised to cut your credit card rate for an upfront fee, and you paid or shared card numbers. Questions and answers on recovering and on real help.
A $1.95 Shipping Fee Turned Into a Monthly Charge: What to Do
You paid a small shipping fee for a free gift or trial and now see monthly charges you never agreed to. How to cancel, block the billing and get a refund.
Holiday Show Tickets From a Site That Looked Like the Venue
You searched for a venue, bought tickets and paid far over face value on a lookalike site. How to tell if the seats exist and what your refund options are.